Please be sure to ask
all questions about our CD-Roms before you order. We will be happy to
answer your questions. Email
us! Our return policy is we will only except unopened CD-Roms for
a refund, minus shipping & handling charges. (Actual paid
shipping price + $1.00 Per CD-Rom.) (Un-opened: We have a seal on all our CD-Roms and
if this seal is open, broken, or tampered with in anyway the CD-Rom
is not returnable.)
is no refunds on Downloaded orders!
to return CD-Roms: Please email
us first before returning any CD-Rom. Note: If you do not
notify us through email that you are returning the CD and state a
valid reason for the return, then your return will not be excepted and
no refund will be issued. All returns must be received
within 7 days from the date of delivery confirmation.
Problems with a CD-Rom: While we do everything possible to ensure the accuracy and proper working
order of your CD-Roms, if you were sent an incorrect,
damaged or defective product we will be happy to replace it for
you with a new copy of the CD-Rom you ordered. We ask that you email
us first. We want to make sure the problem is the CD-Rom and not
another issue. Then we will ask that you return the CD-Rom to us
(Please use the original envelope.). We will then send you a new
CD-Rom and compensation for your shipping back to us. (Via first class
mail ONLY!) All returns must be received within 7 days
from the date of confirmation of a problem.
Please check your order
over for mistakes before paying for your items. If you give a wrong
mailing address and your item is returned you will be charged shipping
for the item to be sent to you a second time.
shipping: If you order a download copy and chose shipping
fees instead of the Free Download shipping, you will be charged for
the shipping you chose. Refunds on shipping cost selected instead of
the download shipping will incur a $1.00 fee.
If you order more products then you intended (ex. You put two of one
CD-Rom in your shopping cart and did not remove it before completing
your order.) or decide to cancel your order by email
us, your refunds will be issued in the following way:
1. If the mistake on the order is noticed before the order ships
but after the credit card has been charged, there is a $1.00 fee for
2. If the mistake on the order is noticed after the order ships, The return policy
at the top of this page applies.
3. If the mistake on the order is noticed before the credit card
is charged, the order will be corrected with no fee.
updated or changed 4/22/2009